Information We Collect

When you use Igniteonfirex services, we collect different types of information to provide better investment analysis and personalized strategies. This helps us understand your financial goals and risk tolerance.

We collect this information when you create an account, use our analysis tools, or contact our support team. Everything is stored securely and used only for the purposes described in this policy.

How We Use Your Information

Your data helps us provide accurate investment analysis and improve our services. We use your information to create personalized investment strategies, send relevant market updates, and ensure our platform meets your needs.

Service Delivery: We analyze your financial data to generate investment recommendations, risk assessments, and portfolio optimization suggestions tailored to your goals.

Communication: We send important updates about your account, market changes that might affect your investments, and educational content that matches your interests.

Platform Improvement: Usage data helps us understand which features work best, identify areas for improvement, and develop new tools that serve our users better.

Data Sharing and Third Parties

We work with trusted partners to provide comprehensive investment analysis services. Your information is only shared when necessary to deliver these services, and all partners follow strict privacy standards.

Financial Data Providers: We share minimal necessary information with market data providers to get real-time investment information and analysis tools. These partners operate under confidentiality agreements.

Service Providers: Cloud hosting, customer support, and payment processing partners may access your data to help us operate our platform. They can only use your information for these specific purposes.

Legal Requirements: We may disclose information if required by Taiwan law, court orders, or to protect our users' safety and security.

We never share your information with marketing companies, advertisers, or other third parties for their commercial use. Your financial data stays within our trusted network of service providers.

Your Privacy Rights

You have control over your personal information. Here are the rights available to you under Taiwan's Personal Data Protection Act and our commitment to transparent data practices.

To exercise these rights, contact us using the information below. We'll respond within 30 days and verify your identity before processing any requests.

Data Security and Protection

We use multiple layers of security to protect your financial information. Your data is encrypted both in transit and at rest, and our systems are regularly audited for security vulnerabilities.

Encryption: All data transmission uses TLS 1.3 encryption, and stored data is protected with AES-256 encryption. Your sensitive financial information never travels or sits unprotected.

Access Controls: Our team members can only access information necessary for their specific roles. We maintain detailed logs of who accesses what data and when.

Regular Audits: Third-party security firms review our systems quarterly to identify and fix potential vulnerabilities before they become problems.

Incident Response: If a security issue affects your data, we'll notify you within 72 hours and explain what happened, what information was involved, and what we're doing to fix it.

Data Retention and Deletion

We keep your information only as long as needed to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account Data: Personal information like your name and contact details is retained while your account is active, plus 2 years after account closure for customer service purposes.

Financial Records: Investment analysis data and transaction history must be kept for 7 years to comply with Taiwan financial regulations, even after account deletion.

Usage Analytics: Anonymized usage data may be retained indefinitely for service improvement, but personal identifiers are removed after 18 months.

When you delete your account, we immediately stop using your personal information for service delivery. However, some data may remain in backup systems for up to 90 days before being permanently erased.

International Data Transfers

While Igniteonfirex operates primarily in Taiwan, some of our service providers use international data centers. When your information crosses borders, we ensure it receives the same level of protection.

Safeguards: All international transfers use contractual clauses that require the same privacy protections as provided under Taiwan law. We only work with partners who meet strict data protection standards.

Cloud Services: Our cloud infrastructure partners maintain servers in multiple regions, but your data is always encrypted and access is restricted to authorized personnel only.

If you have concerns about international data transfers, please contact us to discuss your options and learn more about the specific safeguards in place.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These help us remember your preferences, keep you logged in, and understand how you use our services.

Essential Cookies: These are necessary for basic platform functionality like maintaining your login session and remembering your account settings. You cannot disable these cookies.

Analytics Cookies: These help us understand how users navigate our platform and which features are most useful. This information is anonymized and used only for service improvement.

Preference Cookies: These remember your chosen settings like dashboard layout, notification preferences, and display options to provide a personalized experience.

You can control non-essential cookies through your browser settings or our cookie preference center. However, disabling certain cookies may limit some platform features.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through multiple channels.

Notification Process: For major changes that affect how we handle your data, we'll send email notifications 30 days before the changes take effect and display prominent notices on our platform.

Minor Updates: Small clarifications or updates to contact information will be posted on this page with an updated "Last Modified" date at the top.

We encourage you to review this policy periodically. Continued use of our services after policy changes indicates your acceptance of the updated terms.